Clear Vision Consultancy Session: Keeping Your Customers
Statistics show that a typical business will lose 5% of its customers each year. You can calculate the income you will lose from this, but do you know…
….the real cost of losing these customers?
The Clear Vision Keeping Your Customers session looks at the lifetime value of your customer compared to the average cost of acquiring a new customer and how you can reduce your customer losses.
You will cover:
- How much it costs you to win a new customer
- Why customers typically leave a business
- Why your customers leave your business
- Quick win ideas to implement to slow your defection rate
- How you can consistently listen to your customers concerns to minimise the customers who leave you in the future
- Tips and insights into how you can generate more repeat business from your customers
- A list of basic rules your team should be following to retain your customers
- How to put in place an effective service recovery system to ensure your business bounces back after any complaint
- How you can provide the other services your customers require without increasing your overheads
You will leave the session with:
- A clear picture of the losses your business currently suffers when customers leave
- Actions you can take in the short term to stem the tide
- A suite of systems which you can implement to reduce your customer losses, increase your market share and improve the profitability of your business
Who to Contact
Dee Gerrish
For a no obligation discussion call me on 01249 712074 or email me at dee.gerrish@cvag.co.uk